Paula Kwan brings a deep and broad set of experience from the startup software industry with a focus on building departments and ambitious projects from zero-to-one, delivering results in an agile way, and ensuring those solutions and improvements can scale. 

Eager to make an impact in her own community, Paula joined the City of Toronto to become the Director of the first Civic Innovation Office for the City, which is funded by a grant through Bloomberg Philanthropies. She brings with her the experience, passion, and a deep network from the innovation sector and design community to help take the City of Toronto to the next level of this government innovation movement.